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The surest test of a campaign is a real cart. You don’t have to place the order.
1

Check the status

On the campaign list, confirm the campaign is Active. Scheduled and expired campaigns never apply.
2

Build a qualifying cart

Open your storefront and add products the campaign targets, in the quantities it needs. If it has customer qualifiers, log in as a customer who meets them.
3

Go to checkout

For a code discount, enter the code. For an automatic discount, it should already be applied.
4

Check the shipping step

For a shipping discount, enter an address and choose a rate the campaign targets. The discount appears once a rate is selected.
An app discount applied in the checkout order summary

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If it doesn’t apply

  • Change one thing at a time: remove a qualifier, save, and try again. That shows which condition is failing.
  • With And qualifier behavior, every condition has to pass.
  • Check whether another discount is stopping this one from combining. See Combinations and strategy.
See Troubleshooting for more.